1. Scope and Purpose
This Privacy Notice explains how Dada8 collects, uses and protects your information in connection with your use of our services. It also describes your rights and how to exercise them. This notice applies to all individuals who interact with Dada8, wherever located, unless local law requires different treatment.
2. Data Controller and Contact
Dada8 is the data controller for Personal Information processed under this policy. You may contact our privacy team at [email protected] for inquiries, data access requests, or complaints. For general privacy matters, you may also use the contact mechanisms provided on our platform.
3. Information We Collect
- Personal Information: identifiers and contact data such as name, date of birth, postal address, email address, phone number, account details, payment information, and identity verification documents required for age and identity checks.
- Device and Usage Data: IP address, device type, browser, language, timestamps, pages visited, interactions, and referral information.
- Geolocation and Account Data: approximate location for service delivery and regulatory screening; transaction history and account activity.
- Marketing Preferences: whether you opt in to promotional communications and your communications with us.
4. How We Collect Information
We collect Personal Information directly from you when you register, fund or use our services. We collect data automatically through your device during site or app use. We may obtain data from third parties including identity verification providers, payment processors, anti fraud services, and publicly available sources to comply with know your customer and regulatory obligations. We may record voice or video communications with your consent where applicable and permitted by law.
5. How We Use Personal Data
- To establish and administer your account, verify age and identity, and process payments.
- To deliver services, maintain security, and troubleshoot issues.
- To communicate about your account, transactions, policy changes, and regulatory notices.
- To personalize content and offers, and to provide customer support.
- To comply with legal obligations and to detect and prevent fraud and other unlawful activity.
6. Legal Bases for Processing
- Performance of a contract: processing necessary for the provision of services you request.
- Compliance with legal obligations: processing required by applicable laws and regulatory requirements.
- Consent: processing based on consent for marketing, personalization, and other non essential activities.
- Legitimate interests: processing for security, fraud prevention, site integrity, and business operations, balanced against your rights.
7. Disclosure and International Data Transfers
We may disclose or transmit Personal Information to service providers, affiliates, and partners who perform processing on our behalf, including payment processing, identity verification, information technology services, analytics, and marketing. We may share information with regulators or law enforcement as required by law. In the event of a corporate transaction such as a merger, acquisition, or sale of assets, your information may be transferred to the acquirer, subject to appropriate privacy protections. Personal Information may be transferred to jurisdictions outside your country. We implement safeguards consistent with applicable data protection law, including contractual protections and, where available, recognized transfer mechanisms.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the site, analyse usage, and tailor content and offers. Cookies are classified as strictly necessary, performance/analytics, and marketing. You may configure your browser to decline cookies, but certain features may not function. We set session cookies to support login and transactions, persistent cookies to remember preferences, and third party cookies for advertising. You may withdraw consent for non essential cookies via the cookie settings on our platform or by contacting us. We may use local storage and similar technologies for the same purposes.
9. Data Security
We implement industry standard security measures to protect Personal Information, including encryption in transit using TLS 1.2 or higher and encryption at rest where applicable, access controls, vulnerability management, and regular monitoring. We require processors and partners to maintain equivalent protections and to comply with contractual privacy requirements.
10. Data Retention
We retain Personal Information for as long as necessary to provide the services, fulfill legal obligations, resolve disputes, and enforce our agreements. Retention periods are determined by legal requirements and business needs; for example, transaction data may be retained for seven years from the date of the last activity. When data is no longer required, it is securely deleted or anonymised.
11. Minors
Our services are not directed to individuals under the age of eighteen. We perform age verification during account setup. If we determine a minor has provided data, we will purge the information and suspend access without delay.
12. Your Rights
You have rights in relation to your Personal Information, subject to applicable law. You may:
- Access a copy of your Personal Information held by us.
- Rectify inaccurate or incomplete data.
- Erase data where permitted, subject to legal obligations and legitimate business interests.
- Restrict processing in certain circumstances.
- Request data portability in a structured, commonly used format.
- Withdraw consent where processing is based on consent, without affecting the lawfulness of processing prior to withdrawal.
- Object to processing based on legitimate interests or direct marketing.
13. Data Protection Rights and Controls
You may exercise these rights or make privacy inquiries by contacting [email protected]. If you believe your rights have not been adequately respected, you may lodge a complaint with the applicable data protection supervisory authority.
14. Third-Party Providers
We engage with third party providers to deliver services including payment processing, identity verification, hosting, customer support, analytics, and marketing. We require these providers to protect Personal Information in a manner consistent with this policy and applicable law. They may process data only as instructed by us and solely for the purposes described in this policy.
15. Changes to This Privacy Notice
We may update this Privacy Notice from time to time. We will publish an updated version on our platform and, where appropriate, notify you by in platform communications. Your continued use of our services after changes constitutes acceptance of the updated policy.
16. Complaints and Contact
If you have questions or concerns about how we handle your Personal Information or wish to exercise your rights, contact [email protected]. If you remain dissatisfied, you may lodge a complaint with the applicable supervisory authority in your jurisdiction.